45 Fox Grove Court, Nottingham Road, Nottingham, NG5 1JA
Mansfield Road (Nottingham) Baptist Housing Association Limited specifically provides accommodation for elderly people within the Nottingham area. The Association was formed in 1968 and has grown over the years. It now houses over 120 tenants in its four schemes of warden-aided apartments.
The Association provides high quality accommodation designed for comfort, security and convenience. It strives to provide services and facilities to enhance quality of life, particularly to meet physical, social and spiritual needs and aims to foster a real sense of social community within its complexes.
The Association seeks to provide good working conditions for its employees, contributing towards pensions and other benefits and offering training to those wishing to enhance their skills and understanding.
The Association extends its services where possible to other elderly people in the neighbourhood and ensures that its properties enhance the local area and community.
MRBHA is non-profit making and run by a voluntary board of management.
Applications are invited from older people in need of affordable housing.
MRBHA will generally only consider applications from persons who are aged 60 and over who are able to live independently. Please note only William Olds Court can accommodate habitual wheelchair use.
Priority will be given to applicants who are considered to be in greatest need at the time of allocation. This could be because they are homeless or their current housing is in poor condition or unsuitable for their needs, or applicants who are suffering distress through loneliness or isolation. No regard is given to their religious affiliation.
Download the Application Form Allocations or contact the Association Office by email: manager@mrbha.org or tel: 0115 9421508
Mansfield Road (Nottingham) Baptist Housing Association Ltd (MRBHA) was formed in 1968 by members of the Mansfield Road Baptist Church in Nottingham, specifically to provide accommodation for the older people. Our first project, Mansfield House, opened in 1969 as a Residential Care Home with accommodation for seven residents. The Association’s next development, Fox Grove Court, was a purpose built complex of self-contained apartments for the elderly with resident warden on a plot of land on the corner of Fox Grove and Nottingham Road, just off the outer ring road in Basford. It opened in 1981 with 29 self-contained units. This complex further expanded in 1989 when land adjacent was purchased enabling an extra 12 apartments to be added. Lincoln Court, situated to the rear of St Hugh’s Catholic Church in Bilborough, was built and opened in 1990 with 22 self-contained apartments. In 1999 the assets and the management of William Olds Court in Wollaton were transferred to MRBHA from the Nottingham Old People’s Welfare Society. This complex of 34 single person units was built in the 1960’s. With the help of government grants a program of refurbishment to update the accommodation and facilities was completed in 2003. MRBHA still has close links with Mansfield Road Baptist Church and when Forest Lodge and its grounds adjacent to the church on Sherwood Rise came on the market in 1997 the Association was pleased to be successful in purchasing this at auction. The condition of the property was poor and after long and careful deliberation the inevitable decision to demolish the house had to be taken. In its place is now a very smart new complex of flats which was re-named Spencer Court after the Jessie Spencer Trust who made a major financial contribution to the project. Tenants moved in during the summer of 2001. The Association decided to no longer offer residential care in 2006 and Mansfield House was sold at this time. The money from the sale of Mansfield House enabled us to upgrade apartments at Lincoln Court and Fox Grove Court. In 2010, a purpose built office for the Association and garage to house the minibus was built adjacent to Fox Grove Court along with two additional apartments.
MRBHA has four sheltered housing schemes, Fox Grove Court, Lincoln Court, Spencer Court and William Olds Court, which each comprise a group of unfurnished apartments, specifically designed with the needs of older people in mind each scheme has a resident warden living on site. Each sheltered housing scheme provides convenient and comfortable accommodation in a setting which allows tenants individual privacy and the facility to come and go as they please. At the same time they provide a degree of underlying security and encouragement to make friends by being able to share in a wider social life through use of the communal facilities and activities provided. All apartments are linked to the wardens by a two-way speech system. They are self-contained and are suitable for one or two persons. They comprise a living room, fitted kitchen, bedroom, bathroom or shower-room and toilet, entrance hall and storage cupboards. They have their own individual central heating, a TV point and telephone socket. The majority of the upper floor apartments in each complex are served by lifts. We charge an affordable rent for our apartments. Tenants are responsible for their own council tax and utilities. A tenant’s representative is elected onto each scheme committee which meets regularly. Full tenants’ meetings are held at each scheme with the board of management at least once a year.
The Association has charitable status and is registered under the Industrial and Provident Societies Act and also with the regulation for social housing. As such we has been successful over the years in securing Social Housing Grants towards the cost of developing Fox Grove Court and Lincoln Court as well as major repairs and re-modelling works to our other properties. We are indebted to many trust funds and individuals, for example for contributions towards the Spencer Court development and on-going improvements to our schemes. We aim to keep our rents at to an affordable level. Although we are a not for profit organisation we aim to make a surplus each year to fund necessary repairs and improvements to our properties and grounds. Each scheme organises varied fundraising activities for little extras such as outings, parties and presents for tenants at Christmas.
MRBHA is a non-profit making housing association and its shareholders therefore receive no dividends but are able to play a supporting role. At the AGM shareholders elect the voluntary Board of Management which is the association’s governing body. The Board of Management meets bi-monthly to consider the business of the association. Each scheme has its own committee and members of the Board visit the schemes on a regular basis. The association welcomes tenant involvement and a tenant representative is elected annually onto each scheme committee. The Association Manager as senior employee runs the day to day business of the association along with an administrative assistant and the wardens at each of the schemes.
Fox Grove Court is situated just off the Outer Ring Road, convenient for corner shops and for buses running between Bulwell and Nottingham and along the Ring Road to the two main hospitals and to the shops in Arnold. It is also close to Basford Tram Stop on the tram route which runs between Hucknall and Nottingham. The apartments are pleasantly situated around a central court with lawns and gardens. The scheme consists of 42 apartments served by two lifts. All are suitable for one or two persons and have their own gas-fired boiler to provide central heating and hot water. Recently refurbished kitchens are fully fitted with built-in oven, separate hob and spaces for tenant’s fridge-freezer and washing machine. A communal area contains a spacious lounge, library and kitchen. There is a well equipped laundry and also a furnished guest room for visitors. In addition to outings and shopping trips, on site social activities include coffee mornings, a Tuesday lunch club, games evenings, bingo, keep fit, craft classes and fortnightly Sunday afternoon services.
Spencer Court is situated adjacent to the Mansfield Road Baptist Church and near to the junction of Sherwood Rise with Gregory Boulevard and Mansfield Road. It is convenient for local shops on Mansfield Road and is on good bus routes to Nottingham, Bulwell, Sherwood and Arnold. The scheme opened in 2001 and consists of 20 one-bedroom apartments, all suitable for one or two persons. All have fitted kitchens and their own economy 7 electric central heating and hot water supply. Sockets for TV and telephone are provided.The apartments are pleasantly located around a central court with lawns and landscaped gardens. There is plenty of seating within the garden and tenants like sitting out on a sunny day, sharing a cup of tea with like-minded neighbours for company. The communal area contains a spacious lounge, with library, computer and internet access. There is a well equipped laundry and also a furnished guest room. Social activities include a Wednesday lunch club, games night, craft classes, coffee mornings and a variety of outings. Special occasions are often celebrated with parties in the lounge.
Lincoln Court is situated in a quiet spot to the rear of St Hugh's Catholic Church on Staverton Road. It is convenient for the shops on Bracebridge Drive and on a good bus route into Nottingham. Many of its tenants enjoy beautiful views overlooking Wollaton Hall. The scheme consists of 22 one-bedroom apartments suitable for one or two persons. Each unit has its own gas-fired boiler to provide central heating, Kitchens and bathrooms were refurbished in 2008. In addition to the privacy of their own apartment, tenants enjoy use of the comfortable lounge where they can meet other tenants or visitors and participate in the variety of social activities arranged by the warden. These include a Thursday lunch club, games evenings, coffee mornings, a craft class, concerts and a monthly Sunday service. A wide variety of outings are arranged throughout the year.
William Olds Court is situated in a pleasant residential area close to Wollaton Park and enjoys a frequent bus service to the city centre. Bramcote Lane, Middleton Boulevard and Beeston provide easily accessible and varied shopping. The Methodist, Anglican and Roman Catholic churches of Wollaton are within easy walking distance. There are a mixture of 26 studio and one-bedroom apartments. There is a large lounge with patio doors leading to the pleasant lawns and gardens to the rear. There is a laundry, a guest room and a lift to serve the upper floor. Tenant activities include a Wednesday Lunch Club, coffee mornings and games nights.
How to make a complaint At MRBHA we aim to provide services that enhance quality of life and meet our tenants’ needs but we know that sometimes things go wrong. If you wish to make a complaint you can do any of the following; >Tell your Scheme Manager, Scheme Tenant Representative, Association Manager or a Board Member>Telephone us on 0115 942 1508>Write to us at MRBHA, 45 Fox Grove Court, Nottingham NG5 1JA>Email us at manager@mrbha.org >Or, complete the ‘Contact us’ form at the bottom of the website. Click here to see a copy of our Complaints Policy which will tell you what the process is for responding to a complaint.You can also contact the Housing Ombudsman for support and assistance with your complaint. For more information go to www.housing-ombudsman.org.uk or telephone them on 0300 111 3000. From 2024 we have to complete a self-assessment of our Complaints Policy and procedures to assess our compliance with the Housing Ombudsman’s Complaint Handling Code. Click here for our self-assessment. As well as submitting this to the Housing Ombudsman we use the learning from this to improve our procedures. For our latest complaints report click here.
Our performance Tenant Satisfaction Measures were introduced by the Regulator for Social Housing in April 2023 for all housing providers to capture satisfaction survey information and key performance indicators to enable comparison to our peers, reporting to tenants, and to increase transparency around performance. As a small provider (less than 1,000 homes) we are required to carry out this survey every other year. We used a paper questionnaire which was hand delivered to every household across our four sheltered housing courts in May 2024 asking them to reflect on the previous 12 months. In addition, each tenant received a letter to explain; >What this was and why we were doing this>That we had included extra questions to understand how we can improve our services>Information about the Housing Ombudsman and how to make a complaint>A plain envelope to seal the completed survey in>An offer to have the questionnaire carried out over the phone or in person by the Association Manager>Instructions to return the questionnaire sealed in the envelope to the Warden or to the Association Manager who would be at each scheme for a two hour period at specified dates and times Translations were provided to two households for whom English is not their first language. A further two tenants who have learning difficulties asked if their Scheme Manager could read the questions out to them and note their answers. This was approved by the Association Manager as none of the questions are specifically about the Scheme Manager. We received 75 responses from 110 questionnaires and are satisfied that at 68% return rate, the outcome information is representative of our whole tenant population. We repeated the Survey in May 2026 in a similar format. We received 65 responses from 110 questionnaires and, while a lesser response, we are satisfied that at 59% the return rate remains representative. The outcomes for both years can be compared as follows:(Asterix shows the higher scoring survey year) 2-yearly Tenant Satisfaction Survey May 2026 Very or fairly satisfied / response 2024 Overall satisfaction 94% * / 86 Satisfaction with repairs 96% * / 91 Satisfaction with time taken to complete most recent repair 88% * / 81 Satisfaction that the home is well maintained 91% * / 88 Satisfaction that the home is safe 84% / 89 * Satisfaction that the landlord listens to tenant views and acts upon them 70% / 86 * Satisfaction that the landlord keeps tenants informed about things that matter to them 71% / 88 * Agreement that the landlord treats tenants fairly and with respect 80% / 92 * Satisfaction with the landlord's approach to handling complaints 58% * / 5 Satisfaction that the landlord keeps communal areas clean and well maintained 77% / 91 * Satisfaction that the landlord makes a positive contribution to neighbourhoods 69% / 84 * Satisfaction with the landlord's approach to handling anti-social behaviour 84% / 87 * The raised scores for overall satisfaction and complaints handling are encouraging, and we intend to try and explore the reasoning behind the lower figures with tenants. Dissatisfied responses unfortunately provided no context. Anti-social Behaviour: From May 2025 to May 2026 there were 4 low-level cases, all quickly resolved, 2 cases continue to be monitored. Over the past year the mean average age of tenants moving on to permanent residential care has been 87. This matches the national average banding, but knowing the detail of the individual tenants’ circumstances, most of these neighbours were able to maintain their independence for a longer period in the schemes than they would have done without the support. We will keep tracking this!
45 Fox Grove Court, Nottingham Road, Nottingham, NG5 1JAMon – Fri: 9:00 am – 4:30 pm,info@mrbha.org
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